ImageStream provides warranty service and technical support for all of its
industrial series Linux routers. All routers include a 12-month warranty on
hardware, and one year of free 24/7 technical support, except for the Envoy
router. The Envoy router includes 2 hours of free technical support during
business hours for the first year. ImageStream also includes an exclusive 31-day
performance guarantee and free software upgrades for life with all routers.
ImageStream provides these services throughout the designated period without
additional cost. See the ImageStream
legal page for details.
For all routers except the Envoy, the Extended Service Plan (ESP) program
extends the 12 months of 24/7 technical support and warranty coverage through
years 2 and 3 of product ownership. You can purchase ESP service plans at any
time during the first year of ownership, but you will receive a discount for
purchasing the service plan at the time of your router purchase. Many
organizations prefer to purchase an Extended Service Plan because advance
payment for these services ensures that the cost of technical support and normal
repairs will have a fixed cost during the plan period. |
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You are not required to participation in the ESP program to take
advantage of the 12-month warranty, service and first year of 24/7 technical
support that is included with every ImageStream Linux router except the Envoy.
If you do not purchase an Extended Service Plan, and the first year of included
warranty coverage and technical support has expired, technical support and
repair services are still available on a pay-as-you-go basis. With pay-as-you-go
services, ImageStream provides standard rates for technical support, replacement
parts, and service department labor. ImageStream NEVER requires the purchase of
a service plan to access these services as needed.
Pricing for each Extended Service Plan varies depending on the router that
covered under the plan. Please contact us for pricing information on an extended
service plan for your ImageStream Linux router.
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The ImageStream Technical Support Center is
available 24 hours a day, 7 days a week
Telephone:
Business Office: 574.935.8484
Sales (U.S.): 800.813.5123
Sales (Int.): +1 574 935 8484
Email:
support@imagestream.com
(Note: Do not use e-mail for emergencies, as e-mail response is next business
day) |
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